# Privacy Policy
Last updated: October 27, 2026
HVAC Propel AI is operated by Dil Solutions LLC (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and share personal information when you contact us, visit our website, submit a form, book an appointment, or use our services.
## 1. Information We Collect
We may collect:
- Your name, email address, phone number, company name, and website.
- Information you provide through contact forms, appointment bookings, Facebook inquiries, emails, or text messages.
- Records of your communications, messaging consent, and opt-out preferences.
- Basic technical information collected by our hosting and form providers, such as IP address, browser type, device information, and access logs.
## 2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer support.
- Schedule consultations and send appointment updates.
- Provide and manage our services.
- Send marketing communications when you have chosen to receive them.
- Maintain records, respect your communication preferences, prevent misuse, and meet legal obligations.
## 3. How We Share Information
We use service providers, including HighLevel / LeadConnector, to support forms, appointment scheduling, customer records, hosting, email, and text messaging. We share information with these providers as needed to perform those services for us.
We may also disclose information when required by law or reasonably necessary to respond to valid legal requests, prevent fraud, or protect safety.
We do not sell or rent your personal information or provide your contact details to other businesses for their own marketing.
Mobile information and SMS consent: We do not share mobile numbers or text-message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Providers supporting our messaging and customer service may process this information as necessary to deliver those services. We do not transfer your SMS consent for another business’s use.
## 4. Text Messages and Email
If you opt in, HVAC Propel AI, operated by Dil Solutions LLC, may send text messages for the purposes described when you sign up, such as consultation confirmations, appointment reminders, responses to inquiries, and service updates. Promotional texts require a separate marketing opt-in.
Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out of text messages. You may receive a final message confirming your opt-out.
- Reply HELP for assistance or email [email protected].
- Consent to marketing text messages is not a condition of purchase.
- Providing your phone number or reading this policy does not, by itself, enroll you in marketing texts.
You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. We may still send non-marketing communications needed to respond to your requests or manage an existing service relationship.
## 5. Cookies and Third-Party Platforms
Our website and embedded tools may use cookies or similar technologies for functions such as forms, booking, security, and remembering preferences.
We do not currently use Meta Pixel, Google Analytics, or advertising-tracking tools on our website. If our practices change, we will update this policy and obtain consent where required.
You can manage cookies through your browser settings. Blocking cookies may affect some features.
When you interact with us through Facebook or other third-party platforms, those platforms also process information under their own privacy policies.
## 6. Data Retention and Security
We retain personal information for as long as reasonably necessary to provide services, maintain required records, resolve disputes, and honor communication preferences. Retention periods depend on the information and applicable obligations.
We take reasonable steps to protect information and limit access to people and service providers who need it for their work. No method of transmission or storage is completely secure.
## 7. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent for optional communications.
Email [email protected] with your request. We may need to verify your identity before fulfilling it.
Depending on where you live, you may have additional privacy rights. We respond as required by applicable law and may retain information for legal obligations or other permitted purposes, including keeping a record of your opt-out.
## 8. Information We Handle for Clients
When we handle customer information on behalf of a client business, we process it according to that client’s instructions and our service arrangements.
The client’s privacy policy governs its relationship with its customers. If your request concerns information you provided to one of our clients, contact that business directly. If you contact us, we will help direct your request appropriately.
## 9. Children’s Privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to us, please contact us so we can address it.
## 10. Changes to This Policy
We may update this Privacy Policy as our services or practices change. The date at the top shows the latest revision. We will provide additional notice or obtain consent for material changes where required.
## 11. Contact Us
Dil Solutions LLC
Operator of HVAC Propel AI
Email: [email protected]